Refund policy

Kuber Lakshmi Pooja Store
Owned by Sairam Creations

Effective Date: June 30, 2026 At Kuber Lakshmi Pooja
Store, we strive to ensure complete satisfaction with every
purchase. Due to the sacred and religious nature of many of
our products, we have a clear and fair Cancellation &
Refund Policy.

1. Order Cancellation
You may cancel your order under the following conditions:

  •  Within 24 hours of placing the order — Full cancellation
    is usually possible if the order has not yet been
    processed or shipped.
  • Once the order is processed or shipped, cancellation
    may not be possible. In such cases, you may have to
    opt for a return (where eligible) after receiving the
    product.

To cancel an order, please contact us immediately via email
or phone with your Order ID.

2. Return Eligibility

  • Returns are accepted only in specific cases. Defective
    or Damaged Products and Incorrect Item Delivered are
    eligible for return if reported within 7 days of delivery.

However, the following items are non-returnable due to
their religious and spiritual nature:

  • Energized Yantras, Rudrakshas, Idols, Puja Kits, and
    Consecrated Items.
  • Personalized or Custom Orders and Opened or Used
    Products are also non-returnable.
  • Festive and Seasonal Special Items are accepted on a
    case-by-case basis only.

3. Refund Policy

  • Full Refund — If order is cancelled before
    processing/shipping.
  • Refund after Return — Only for eligible defective or
    damaged items after inspection.
  • Refunds will be issued to the original mode of payment.
  • Shipping charges are non-refundable unless the return
    is due to our error (wrong item or damaged product).

Note: Due to the devotional and consecrated nature of our
products, we cannot accept returns for change of mind, size,
color preference, or any other reason once the product has
left our premises.

4. Refund Processing Time

  • Once we receive and inspect the returned product, your
    refund will be processed within 7-10 business days.
  • The amount will be credited to your original payment
    method (credit card, debit card, UPI, net banking, etc.).
  • Bank / Payment gateway processing time may take
    additional 3-7 days depending on your bank.

5. How to Initiate a Return

  1. Contact us within 7 days of delivery with your Order ID
    and photos of the damaged/defective item.
  2. Obtain Return Approval from our team.
  3. Ship the item back in its original packaging with all
    accessories.
  4.  Once we receive and verify the item, we will process
    the refund.
  5. Return Shipping Address will be provided after approval.

6. Non-Refundable Cases

  • Products damaged due to improper handling or misuse
    after delivery
  • Items without original packaging, tags, or certificates
  • Any product that has been used or consecrated at
    home
  • Orders where customer has provided wrong address or
    refused delivery
  • We are committed to resolving all issues with care and
    respect for your spiritual needs.