Terms of service

Kuber Lakshmi Pooja Store
Owned by Sairam Creations

Effective Date: June 30, 2026 At Kuber Lakshmi Pooja Store, we strive to ensure complete satisfaction with every purchase. Due to the sacred and religious nature of many of our products, we have a clear and fair Cancellation & Refund Policy.



1. Order Cancellation
You may cancel your order under the following conditions:

  • Within 24 hours of placing the order — Full cancellation is usually possible if the order has not yet been processed or shipped.
  • Once the order is processed or shipped, cancellation may not be possible. In such cases, you may have to opt for a return (where eligible) after receiving the product.
  • To cancel an order, please contact us immediately via email or phone with your Order ID.

 

2. Return Eligibility

  • Returns are accepted only in specific cases. Defective or Damaged Products and Incorrect Item Delivered are eligible for return if reported within 7 days of delivery.

However, the following items are non-returnable due to their religious and spiritual nature:

  • Energized Yantras, Rudrakshas, Idols, Puja Kits, and Consecrated Items.
  • Personalized or Custom Orders and Opened or Used Products are also non-returnable.
  • Festive and Seasonal Special Items are accepted on a case-by-case basis only.

 

3. Refund Policy

  • Full Refund — If order is cancelled before processing/shipping.
  • Refund after Return — Only for eligible defective or damaged items after inspection.
  • Refunds will be issued to the original mode of payment.
  • Shipping charges are non-refundable unless the return is due to our error (wrong item or damaged product).

 

Note: Due to the devotional and consecrated nature of our products, we cannot accept returns for change of mind, size, color preference, or any other reason once the product has left our premises.



4. Refund Processing Time

  • Once we receive and inspect the returned product, your refund will be processed within 7-10 business days.
  • The amount will be credited to your original payment method (credit card, debit card, UPI, net banking, etc.).
  • Bank / Payment gateway processing time may take additional 3-7 days depending on your bank.


5. How to Initiate a Return

  1. Contact us within 7 days of delivery with your Order ID and photos of the damaged/defective item.
  2. Obtain Return Approval from our team.
  3. Ship the item back in its original packaging with all accessories.
  4. Once we receive and verify the item, we will process the refund.
  5. Return Shipping Address will be provided after approval.

6. Non-Refundable Cases

  • Products damaged due to improper handling or misuse after delivery Items without original packaging, tags, or certificates
  • Any product that has been used or consecrated at home
  • Orders where customer has provided wrong address or refused delivery We are committed to resolving all issues with care and respect for your spiritual needs.